1. Definitions

• “Cortex 8” (“we,” “our,” “us”) – The AI consulting and automation services provider.
• “User” (“you,” “your”) – Any person or entity accessing our website or services.
• “Services” – AI automation, consulting, integrations, and related offerings provided by Cortex 8.
• “Third-Party APIs” – External services we connect with, such as Google Cloud, CRM platforms, or business applications.

2. Eligibility & Account Requirements

• You must be at least 18 years old to use our services.
• If you use our services on behalf of an organization, you confirm that you have authority to accept these Terms on its behalf.
• You agree to provide accurate, complete, and updated information when required.

3. Use of Services

A. Permitted Use

You may use Cortex 8’s services to enhance business efficiency, automate workflows, and integrate AI into operations.

B. Prohibited Use

You may not use our services for:
❌ Illegal or fraudulent activities
❌ Violating data privacy laws or misusing AI capabilities
❌ Reverse engineering, modifying, or redistributing our AI solutions
❌ Sending spam, phishing, or unauthorized messages using our integrations

Cortex 8 reserves the right to terminate services for any violations of these Terms.

4. API & Third-Party Service Integration

• Our services may connect to third-party APIs (e.g., Google Cloud, CRMs, or automation tools).
• By authorizing API connections, you grant us permission to access necessary data to provide AI-powered functionality.
• We do not sell or misuse API-connected data.
• Your use of third-party services is also governed by their terms (e.g., Google’s Terms of Service).

5. Privacy & Data Security

• Cortex 8 adheres to strict data security measures (see Privacy Policy).
• We encrypt sensitive data and limit API data access to required scopes.
• Users are responsible for maintaining secure credentials to prevent unauthorized access.

6. Payment, Subscriptions & Refunds

A. Pricing & Payment

• Some Cortex 8 services require payment, as detailed on our website or contract agreements.
• Payments are processed via secure third-party payment providers.

B. Subscription Plans

• If you enroll in an ongoing subscription, fees are billed automatically on a recurring basis.
• You may cancel at any time before the next billing cycle to avoid additional charges.

C. Refund Policy

• Due to the custom nature of AI implementations, refunds are issued on a case-by-case basis.
• If a service is defective or undelivered, you may request a resolution within 14 days of purchase.

7. Intellectual Property

• All AI models, software, content, and proprietary solutions developed by Cortex 8 remain our intellectual property.
• Users are granted a non-exclusive, limited license to use our AI solutions as intended.
• You may not reproduce, resell, or distribute our software without permission.

8. Limitation of Liability

• Cortex 8 provides AI solutions “as is” without warranties of uninterrupted service.
• We are not responsible for:
  🔹 Financial losses or damages from AI recommendations
  🔹 Third-party API outages or changes
  🔹 User misuse of AI-powered tools

Our maximum liability for any claim is limited to the amount you paid for our services in the past 6 months.

9. Termination of Service

We reserve the right to suspend or terminate your access to Cortex 8 services if:
✔ You violate these Terms
✔ Your API usage exceeds permitted limits
✔ We detect security or legal risks

If terminated, you will be notified and may request data export within 30 days.

10. Changes to These Terms

• We may update these Terms as needed to reflect legal, security, or service changes.
• Users will be notified of major updates via email or on our website.
• Continued use of our services after updates means you accept the revised Terms.

11. Governing Law & Dispute Resolution

• These Terms are governed by the laws of British Columbia, Canada.
• Disputes will first be resolved through mediation, and if unresolved, via arbitration or legal proceedings.

12. Contact Information

For any questions regarding these Terms, reach out to us:

📧 Email: [email protected]
📍 Address: #202 – 7408 Vedder Road, Chilliwack, BC